Safeguarding your information
We take all reasonable measures to safeguard any information we may hold about you. We have appropriate technical and physical measures, as well as policy and processes, to protect your information (both digital and physical) from loss, alteration or improper access. We retain your information only for long as is reasonable and necessary for our legitimate purposes, including meeting statutory requirements. We comply with the law and our forms and transactions meet with GDPR requirements.
What Information We Collect
We collect personal contact information, including names, addresses, telephone numbers and email addresses. We may also collect information about donations we have received and payments we have made. For the purposes of making or receiving payments we may collect bank account information, including account name, account number and sort code. If you use your credit or debit card to donate to us or buy something from our website, we will ensure this is done securely. We do not store your credit or debit card details. If you surrender cat to us, we may collect information about your personal circumstances, if relevant to your reasons for relinquishing the animal. We may also sometimes receive information about you from third parties, such as vet practices.
How We Collect Your Information
We may collect information when you sign an animal over to us or apply to adopt one from us, when you inquire about adopting an animal, register as a volunteer, make a donation to us or use a credit or debit card to purchase goods from us. We may also collect information indirectly when you use our website or social media pages, although this is normally aggregated information for statistical purposes.
How We Use Your Information
If you have adopted an animal from us or given one to us, we retain your information as a record of the transfer of ownership and in case we need to contact you in the future. If you are a supporter, we use the information to keep in touch with you (see below) and to make sure that we comply with any requests or preferences that you have expressed (e.g. means of contact). We keep records of some donations, so that we can thank donors and to allow us to produce financial accounts and aggregated statistics. We do not share, sell or swap your information with any other organisation for their marketing purposes. We may share it with trusted organisations only when it is essential for the reasonable operation of our business, for example when your pet is microchipped for identification purposes, with a bank if you have set up a standing order payment to us, if we are making a payment to a supplier or if required to do so for statutory or legal purposes. We may also share information with other animal welfare charities, if the need arises.
Most of our communications with you are on the basis of our legitimate interest but we will ask for your explicit consent where this is appropriate and/or required by Data Protection regulations.
We keep supporters up to date with what is happening at our charity by sending out newsletters, which include stories about our present and past cats and colonies, details of forthcoming events and, very occasionally, information about special appeals. We may also write to our sponsors with certificates, renewal documents and information about sponsored colonies. The majority of these communications are by email where this is possible and if we have your consent to do so. You will have the facility to unsubscribe from any or all communications at any time.
On rare occasions, we may need to communicate by telephone, for example to clarify some information or instructions that have been given us or to follow up with people who have given an animal to us or adopted one from us. We do not make unsolicited telephone calls for marketing or sales purposes.
Changing Your Contact Preferences or Updating Your Information
You can change your mind at any time about how and if you wish to be contacted by us, or ask us to update your details, correct or remove information, by calling 053 9417894 or by emailing firstname.lastname@example.org. You also have the right to request a copy of the personal information that we hold about you.
Use of Website and Social Media
Links to Other Websites
If you make a payment to us, we will need to share your information with our payment processor. All our payment processing is secure and is handled by Paypal or Stripe.
Your Right of Access to Information We Hold
You have a right to ask for a copy of the information we hold about you and this is known as a Subject Access Request. If you wish to make a Subject Access Request, please email us at email@example.com.